Professional Services Consultant
Title of Role: Professional Services Consultant
Locations: US (Time zone: EST/CST)
Job Description:
We're looking for a Professional Services Consultant, you will play a key role in delivering billable implementation and custom consultancy services to our clients, helping them maximize the value of their investment in 1E's software.
At 1E, we believe that a flexible work environment is key to empowering our team members to thrive both personally and professionally. We operate on a hybrid-first model, offering our employees the flexibility to choose where they work best—whether it's in our vibrant office spaces or from the comfort of their own homes. Our approach to hybrid work ensures that our team members can achieve a harmonious balance between their professional responsibilities and personal lives.
Join a team that's shaping the future of work!
Key Responsibilities:
- Assist in the design, configuration, and implementation of the 1E Platform for 1E Customers
- Deliver implementation and consultancy services to clients, ensuring successful deployment of the 1E platform
- Support the delivery of custom consultancy services to meet the unique needs of each client
- Ensure the delivery of high-quality, professional services that meet or exceed customer expectations
- Develop and maintain strong relationships with clients to ensure their continued success with 1E software
- Remain up-to-date on 1E's software offerings, industry trends, and best practices in professional services delivery
- Communicate effectively with clients and internal teams to ensure successful project delivery and handover to the Customer Success Team
- Provide guidance to customers on the extensibility of the 1E platform using scripting capabilities, specifically with DEXCode and TIMS.
- Identify opportunities for process improvements and provide innovative solutions to enhance client satisfaction.
- Work with internal 1E teams to document processes, customizations and improvements.
Who are you?
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- 3-5 years of experience in delivering Professional Services consultancy for software vendors
- Strong technical skills and experience with Windows operating systems and enterprise software solutions
- Excellent communication and interpersonal skills
- Background and/or experience in SQL query scripting. Familiarity with other scripting languages such as Python or JavaScript is highly beneficial for picking up DEXCode.
- Proactive approach to identifying and solving problems.
- Ability to work independently as well as part of a team
- Ability to travel to client sites as needed (less than 20%)
What we offer:
💰 Strong earning potential
🔄 Flexible working (work-life balance)
🏝️ Competitive leave policies
💼 401(k) + 5% match
🧘 Wellness and engagement programs
🩺 Medical, dental, and vision insurance
🎉 Long service sabbatical/bonus
About Us:
1E is a leading provider of digital employee experience (or DEX) capabilities. We work to bring real-time visibility into user endpoints as well as at-scale remediations and the tracking of employee sentiment data to empower businesses with the information to understand how employees work with IT. Our cutting-edge products revolutionize the way organizations operate, enhancing efficiency, collaboration, and overall performance.
Equal Opportunity and Blind Recruitment at 1E:
1E is committed to fostering a diverse and inclusive workplace environment. We are an Affirmative Action and Equal Opportunity Employer, and we proudly offer equal employment opportunities to all individuals regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other protected characteristics.
Furthermore, we actively implement blind recruitment practices in our hiring process to eliminate bias and ensure fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our blind recruitment initiatives reflect our dedication to promoting diversity and inclusion in the workplace.
At 1E, we celebrate diversity and are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents.
Join Us:
If you're passionate about driving innovation, embracing new challenges, and cultivating a healthy work-life balance, we invite you to join us at 1E. As a driving force in the digital employee experience (DEX) space, we're shaping the future of enterprise software solutions and revolutionizing the way organizations operate.
We truly believe in fostering a culture of collaboration, creativity, and continuous learning. Our hybrid-first model offers the flexibility to work where you're most productive—whether it's in our vibrant office spaces or from the comfort of your own home. We place a high value on work-life balance, ensuring that our team members have the freedom they deserve.
- Department
- Professional Services
- Locations
- Austin Office
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About 1E
At 1E, we reimagine how technology serves people and we create new ways for IT to shape the future of work. Improve digital employee experience (DEX), tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler. Work Wonders™ with 1E.
Professional Services Consultant
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